Author Archives: Peter Darbyshire

The Write Life: Plotting or Pantsing?

A question I often get asked in interviews is whether I’m a plotter or a pantser. That is, do I outline a book or story in advance or do I make it up as I go?

My answer is yes.

I used to be a pantser when I first began writing, but I’ve become more of a plotter with each book I publish. When you’re working with more complex stories, it’s easy to write yourself into a corner when you’re pantsing it. Plotting ahead of time can stop you from going down some of those dead ends. Plus, if you’re writing books in a series, such as my Cross supernatural thrillers, then you really have to think about structure and how to fit the tale into a particular fictional universe. Your future self will thank you if you take the time to figure things out now rather than just wing it.

Plotting is particularly important for mapping out the emotional storylines of a work — knowing where to direct emotional beats, where to insert your turns and your action moments. If the book doesn’t have an emotional rhythm, its characters and their world can easily become emotionally adrift. And we have enough emotionally adrift people in the world!

That said, you don’t want to plot too much. I find that if you work out every little detail in advance, you leave yourself no room for creativity and you will likely lose interest in the project before completing it. Much of the magic of writing is from those moments where the characters lead you away from your story and to their story instead. Note that this is also where much of the frustration happens in writing.

I recommend creating an outline that has your physical plot (where the characters go, what action takes place) combined with an emotional plot (the moments where the characters’ worlds are turned upside down, the dark nights of the soul).

A good plotter will also think about the side plots for secondary characters, as it’s a more engaging tale when they have a developed life as well. Often when you start working out their stories, you’ll find ways they change the main story. Everyone gets a narrative arc!

Plotting can give a writer a road map when writing but hopefully also leave some room for creative detours. And always remember that a roadblock during the writing process can just be an excuse to go back and update that road map.

There are many different recommended models out there for plotters. I suggest trying them all to become familiar with them and then adapting what works for you and your style. For instance I’ve done workshops on Save the Cat, the Hero’s Journey and the Heroine’s Journey, to name a few. I don’t follow their models religiously — who follows anything religiously in the 21st century? — but I do incorporate elements from each in my own writing. Hopefully it’s all made me a better writer.

Full disclosure: I totally pantsed this post.

World Suicide Prevention Day: You can change your normal

One of the best ways of preventing suicides may be by talking about just how many people have suicidal thoughts. The older I get, the more people I encounter who have struggled with suicidal ideation at one point or another. Some are in their youth and can’t see a life path for themselves, some are mid-life people grappling with too many responsibilities, others are nearing or in old age and are just fed up with life. It’s incredibly common.

So full disclosure: I’ve been one of those people at various times in my life.

When I was young, I constantly battled with suicidal tendencies and came close to ending things on a few occasions. I more or less lived in a constant state of depression and thought that there was just something chemically wrong with me. It often seemed like suicide was an easier choice than simply existing.

Things really reached their crisis point around the time I started university. I availed myself of the free counselling at the University of Western Ontario and it genuinely saved my life. The counsellor helped me to understand I wasn’t chemically imbalanced but that there were things going on in my environment that had contributed to my mindset. She helped me learn different ways of thinking and how to escape negative mental cycles. I’ll be forever grateful for that intervention.

A significant reason I persisted was because of family. I couldn’t abandon people I was responsible for, whose lives I might irrevocably damage through such an act. Of course, responsibility leads to its own stresses. Enough stresses without an outlet or relief and eventually it will all catch up to you.

That’s where the other reason comes in: my dream of becoming a writer. I didn’t want to leave this world until I had realized my dreams of publishing a few stories and maybe even a book one day. And now here I am. Thanks to all of you who have supported me in my writing career over the years. I am still here in large part to you.

I’ve gone to counselling often throughout my life, and I’ve almost always found it helpful to learn tools to cope with suicidal thoughts and other mental challenges. Hello, anxiety! The basic lesson has been more or less the same with each one: You can change your normal. The tools have varied — stoicism, mindfulness, gratitude, meditation, exercise, friendships — but they have always been about changing my mental state from a negative one to a perspective that sees the good in the world and in my life.

I still have suicidal thoughts from time to time even now, but they are very minor and increasingly rare. They’re more of a reflex left over from my youth than a serious consideration. And I have the tools to deal with them now, and the gratitude for all the good things that have happened in my life. So now my suicidal impulses tend to go something along these lines: “This situation is terrible and I can’t bear it. I should just… nah, this will pass as it always does. Those hard moments have made me what I am today and I’ve always been grateful for them afterward. This will be the same. Now let’s work on getting through this to all the great moments that are going to come next!”

If you or someone you know is struggling with suicidal thoughts, make sure you reach out for whatever help is available: counsellors, family, friends, help lines, colleagues, whatever.

Remember, you are loved. And you can change your normal.

Meditations and menace: The August 2025 Bibliofiles

My reading this month covered it all, from meditations on how to improve your mental state to terrifying tales of meaningless existence. Which pretty much sums up the time we’re living in, I suppose.

Fiction

Meditations for Mortals by Oliver Burkeman

Meditations for Mortals is Oliver Burkeman’s follow-up to the powerful book Four Thousand Weeks and is just as life-changing as that modern classic.

Meditations is structured as a four-week mental retreat with daily instalments on such topics as healthy productivity, scruffy hospitality and self-compassion. Like Four Thousand Weeks, its core lessons are about being really present in the moment and reconceptualizing our anxious relationship with productivity and other 21st century demands. Burkeman offers ways to rethink everything from our plans for perfect futures to the to-do lists that dominate so much of our present. One of my favourite takeaways from Meditations is his suggestion to reimagine to-do lists as streams to dip into rather than buckets to empty.

If you’re constantly struggling with anxiety and burnout, then Meditations for Mortals may be the read you need at this moment in your life.

Link: https://www.goodreads.com/book/show/205363955-meditations-for-mortals


Carter and Lovecraft by Jonathan Howard

Police officer Daniel Carter retires and becomes a private investigator after a strange and horrific case that results in the suicide of his partner. But his life is turned inside out again when he inherits a bookstore run by Emily Lovecraft, a descendant of HP Lovecraft — yes, that HP Lovecraft.

Things take an even weirder turn when a series of impossible murders take place, and Carter and Lovecraft are drawn into a mystery that rewrites everything we know about our universe and hints that HP Lovecraft wasn’t writing fiction after all.

It’s a dark and eerie new series from Howard, the author of the Johannes Cabal the Necromancer series. But while the Cabal series is blackly comic, Carter and Lovecraft is blackly noir and infinitely more terrifying.

Link: https://www.goodreads.com/book/show/23848134-carter-lovecraft


If Wishes Were Retail by Auston Habershaw

If Wishes Were Retail is the charming tale of Alex, a teen who can’t find any other job but working for a genie who has opened a mall kiosk selling wishes to mall-goers. The genie has little understanding of this world and is constantly offended by it, so he requires Alex to act as his guide. Alex hardly has it all together, though, as she is from a dysfunctional and disintegrating family and just wants to get the hell out of town and off to university and a new life. Of course, it’s never that easy when families — or genies — are involved.

If Wishes Were Retail is surprisingly complex under its surface world of laughs and ridiculous situations. There’s a whole subplot involving gnomes that touches on capitalist exploitation and the precariousness of work, as well as the main story’s exploration of family dynamics and community. To say that the genie changes everyone’s lives — including his own — would be an understatement.

I wish there were more books like this!

Link: https://www.goodreads.com/book/show/217535769-if-wishes-were-retail


The Hammer by KJ Parker

Like most KJ Parker works, The Hammer is a dark and witty tale grounded in logistics, engineering, manipulation and clever plots with long payoffs. It follows Gignomai of the met’Oc clan, an exiled noble family living in a distant colony where they are separated from the other colonists by a history of violence. Both groups are also wary of the natives who live farther inland, who appear to believe the colonists aren’t real — until they do and things get ugly.

Gignomai acts as a sort of hub for all the different groups when he exiles himself into the wilderness to build a factory that will allow the colony to gain independence from the homeland. It all seems very rational and simple, but life rarely works out way.

The Hammer is darker than Parker’s other works and takes the reader to an inevitable and horrifying outcome, where Gignomai’s actions turn out to be motivated by vengeance and the world of the colonists and natives alike is forever changed.

The Hammer probably isn’t for everyone. But if you like your fantasy grim, clever and merciless, this may be the read for you.

Link: https://www.goodreads.com/book/show/8241571-the-hammer


The Bewitching by Silvia Moreno-Garcia

Silvia Moreno-Garcia impossibly keeps getting better as a writer with each book — which bodes well for readers given she seems to write a book a year. The Bewitching is one of her finest yet — a slow burn of story that combines a multigenerational saga with dark academia infused with witchcraft, folklore, class struggles and even a bit of Lovecraft.

The story is told from three points of view across different ages — Alba, a young woman in 1908 rural Mexico; Beatrice, a graduate student in 1930s New England; and Minerva, a graduate student and dorm warden in the present. Minerva is studying the writing of Beatrice, who wrote a novel about the disappearance of her roommate. The stories of all three become intertwined with a supernatural threat that reaches across the generations.

It’s another masterpiece from Moreno-Garcia that will leave you awake at night — partially because you want more but mostly because you’re keeping an eye on the shadows.

Link: https://www.goodreads.com/book/show/220458657-the-bewitching


Non-fiction

Silvia Moreno-Garcia’s New Gothic Novel Is Bewitched, Bothered, and Emboldened

“My great-grandmother told me a story about how her uncle went missing and he was taken away by witches. That was one of the originating stories.

“She also told other stories about witches and what they did and how dangerous they were, how to defend yourself from witches, that sort of stuff.

“Then I went and I looked at some of the folk studies that have been done around witches in different parts of Mexico. I was comparing the knowledge that I had, my own personal family knowledge, to folk tales that I know and seeing how they mapped out. They map out really well—my great-grandmother could have been a folklorist.”

Goodreads interviews Silvia Moreno-Garcia about her new novel, The Bewitching.

Link: https://www.goodreads.com/interviews/show/1595.Silvia_Moreno_Garcia


All you leave behind comes with you: On travel, nostalgia and reading Calvino by Thomas Wharton

Thomas Wharton on why he takes a copy of Italo Calvino’s Invisible Cities with him whenever he travels.

Link: https://thomaswharton.substack.com/p/all-you-leave-behind-comes-with-you

“Be the creative spark that lights up the world”

I’m over at On Creative Writing talking about pantsing vs. plotting, the editing process and why everyone’s voice matters.

Bonus: There’s a preview of the cover for my new book out in October.

Lovable monsters: The July 2025 Bibliofiles

I recently moved homes in the suburbs of Vancouver, which left me wishing I could trade my body in for something better. This somehow got reflected in my reading choices this month, which were all lovable monsters and suburban nightmares. Or maybe it’s just the times….

Fiction

Someone You Can Build a Nest In by John Wiswell

How to describe Someone You Can Build a Nest In by John Wiswell? Weird horror meets romantasy meets queer love coming of age story meets… well, you get the idea.

There’s a lot going on in the tale of Shesheshen, a shapeshifting monster (think gelatinous cube with bodily agency) who’s being hunted by a family of monster hunters and their minions. There’s a romantasy plot where Shesheshen falls in love with one of the humans but doesn’t quite know how to get around the part where she’s a monster that just wants to lay her eggs in someone. There’s a queer love story, complicated by the whole eggs business and a dash of asexuality. There’s a neurodivergence angle where Shesheshen desperately tries to make sense of the quirks of human society (think Murderbot or even Frankenstein’s creature). There’s enough trauma and abuse from parents to fill an entire YA series. Mix them all up and you have a fun and genuinely unique tale that will have you yearning for a sequel.

Link: https://www.goodreads.com/book/show/182506390-someone-you-can-build-a-nest-in


Spinning Silver by Naomi Novik

Spinning Silver by Naomi Novik promises to be a reimagining of the Rumplestilskin myth, but it is so much more than that. Set in a vaguely eastern European land at the edge of woods where the mythical and murderous Staryk race dwell, the tale mainly follows three women: Miryem, the daughter of an inept moneylender; Wanda, a peasant girl from a sundered and violent family; and Irina, a noblewoman’s daughter who may hold the key to uniting several realms. It’s a cold, bitter world where treachery and death wait behind every tree and in every home, but these women are determined to rewrite the narratives that have already been foretold for their lives.

Spinning Silver has all the classic elements of a fairy tale — a love story with a brooding king, shapeshifting monsters, a land that is harsh and without mercy — retold for modern audiences. It’s a tale not just of fantastic creatures but also of unyielding defiance in the face of mundane oppression. It’s also a masterclass in storytelling, with its multiple POVs, interweaving narrative threads and deep knowledge of fairy tales and myth.

A word of caution, though: Spinning Silver is a dense and very layered book, so read it when you have the time to give it the attention it deserves.

Link: https://www.goodreads.com/book/show/36896898-spinning-silver


Lost You Again by Ian Rogers

A creepy ghost story with a twist, and then another twist, and another. A truly haunting tale from one of Canada’s finest horror writers.

Link: https://www.thedarkmagazine.com/lost-you-again/


Employee of the Month by Alex Irvine

Government employees in a Michigan industrial park try to reconcile their suburban lives with their professional careers as interrogators and torturers. But the lines between the two become increasingly blurred and soon bodies start showing up in the wrong places.

Link: https://www.bourbonpenn.com/issue/36/employee-of-the-month-by-alex-irvine


Foreign Tongues by John Wiswell

An alien believes ice cream is the highest form of life on Earth and is determined to free it from its human wardens. Butterscotch mayhem ensues.

Link: https://www.flashfictiononline.com/article/foreign-tongues/


Non-fiction

What if Tom Bombadil had written The Lord of the Rings? by Thomas Wharton

“This was Middle-earth with nobody in it! No Men, no Ringwraiths, no Elves or Dwarves or Orcs, no conflicts or battles or rousing speeches or hobbity wisecracking or escapes in the nick of time. This was just nature. Growth, decay, wind and rain. The Sun rising and going down. The moon coming out. An eagle soaring in the sky. The rivers flowing and the trees swaying in the night. An eerie, wild strain of Illuvatar’s great music of creation.”

Thomas Wharton revisits Lord of the Rings with an eye toward the nature rather than the quest.

Link: https://thomaswharton.substack.com/p/what-if-tom-bombadil-had-written


Why You Can’t Finish Writing That Novel by Thomas Wharton

Are you a writer who needs an outline to figure out the tale before you’ve started? Or do you write to actually figure out the tale? I’m a little of both myself.

Link: https://thomaswharton.substack.com/p/why-you-cant-finish-writing-that


What good is making art at all when the world is on fire? by Paul Vermeersch

“Art makes nothing unthinkable.”

Link: https://theampersandreview.ca/new-page-82


It’s the Natural Thing to Do: A Conversation with Stuart Ross

A great interview with Canadian icon Stuart Ross (also one of my favourite writers!).

Link: https://theampersandreview.ca/new-page-26


Poetry

Turn of the Page by George Murray

If you want to feel old and wise (or maybe just old or wise), here’s a poem for you.

Link: https://www.badlilies.uk/george-murray

The Write Life: Support your community

Now more than ever it’s time to support your community. It’s become clear that without active support, many of the communities we love and see ourselves as belonging to may wither and fade away. This is especially important for writers and other creators, whose communities are tenuous at the best of times.

How best to support your writing community?

Read, read, read. Read widely and deeply — and make an effort to read those writers who aren’t constantly in the spotlight. There are many fine writers whose works get overlooked because they are with smaller publishers that can’t afford a lot of marketing or who simply aren’t interested in self-promotion or social media. Go to the websites of smaller publishers in your country or writing/reading niche and see who they are publishing. You’d be surprised at how many writers you find who have fallen off your radar but you actually want to read. This is especially true if you live outside of the U.S. because, let’s face it, American publishing tends to dominate the cultural conversation. Hey, some of my favourite writers are American but I like a bit of variety!

Tell writers you like or appreciate their work. I can’t tell you how many times this has mattered to me when I’ve felt like giving up on a project and lighting my computer on fire. A well-timed social media post or email can mean the difference between a writer finishing their next work or not. We tend to work in isolation, after all, and the feedback we get tends to be spaced at very long and irregular intervals. Much like royalty payments! I can’t speak for other writers, but a generous comment here and there has meant as much to me as a positive review somewhere. I’ve even made some lasting friendships out of people reaching out to me!

Speaking of reviews, share the love for your favourite books. As fewer books are being reviewed in the media, personal recommendations matter more than ever. A review doesn’t have to be a carefully crafted BookTok video. It can be a few lines on your review platform of choice, or a simple photo post on your preferred social media platform. Don’t forget to tag the author to make their day and help them share your post! (But for the love of all the gods, don’t tag authors in negative reviews. That is not helpful!)

If you can’t leave a review, please consider leaving a rating. For better or worse, we live in an algorithmic world and ratings matter to a writer’s career. Every rating you leave on Goodreads, Amazon, Indigo, wherever actually does make a small difference to getting an author shown to potential readers, and it takes very little time to click on a star.

For what it’s worth, I think star ratings for books and other cultural works is madness. They’re not blenders (although my books have been called genre blenders!). I just give everything I read and like five stars because it’s all a matter of personal taste anyway. It’s the best I can do until someone comes up with a better system. Like maybe the number of times parts of a book have been highlighted and bookmarked….

Subscribe to the magazines that publish writing you like. This is a really simple one. If people don’t subscribe, then those magazines will cease to publish and there won’t be writing you like. It’s the same as buying books. Without a supportive community, there is no culture.

Most magazines can be found on Patreon these days, which makes it pretty easy to subscribe to them, and digital subscriptions are usually quite affordable. As a bonus feature, many magazines offer specialized communities to their subscribers in the form of Discord groups. So you’re getting twice the community for the price of one subscription!

Get out in person to events if you can. Go to the writers’ festivals, the reading series, the book launches, the conventions, and so on. If there aren’t in your area, then consider starting some. Join a writing group and use it for more than writing. (My writing group mostly plays games these days.) The same goes for book clubs. We’re social and physical creatures, and nothing builds community like presence. Most of my best and enduring friendships have been because of real-world events like this. 

Once again, read, read, read!

Play This: Sushi Go!

I like sushi every now and then but I only eat it three or four times a year. So I was skeptical that I would like a card game about creating sushi meals. But Sushi Go! has quickly become one of my favourite games.

The object of the game is simple: Make the best combination of sushi dishes from the cards in your hand. What’s the best combination? That’s where things get interesting.

There are many different dishes that can wind up in your hand, and players get different scores for different combos. Want to play it safe and collect maki? The player with the most maki gets 6 points, while the player with the second most gets 3 points. Everybody else gets food poisoning. Or you could be adventurous and try the sashimi — if you collect three sashimi cards you get 10 points. Anything less and you’re picking up the bill. Then there are wild cards of a sort. Wasabi triples the value of your next nigiri. Chopsticks allow you to get extra cards and so on.

The real fun part of the game is you don’t stick with the same hand all game. Each turn you select one card from your hand that effectively becomes your order. Then you lay down your card so everyone can see it and you pass your hand to the player on your left while receiving the cards of the player on your right. It’s like one of those sushi boat setups. You never know what’s coming to you, so figuring out what to collect is always a bit of a gamble. On the other hand, you can see what everyone else is trying to collect so you can try to come up with ways to make sure they don’t enjoy their meal.

The game usually proceeds quickly, lasting about around 20 minutes or so, with the winner being the player with the most points after three rounds. Almost everyone I know is always hungry for more and wants to play again.

The game art is beautiful and it comes in a lovely box as well if you get the party pack version with all the cards and a game board. I highly recommend that, as most people end up ordering it after playing the basic game anyway.

It’s a good pick for family games as well, as the rules are easy to pick up and kids generally seem to enjoy it.

Just remember to leave room for dessert! (Seriously. I keep losing games because I don’t think of dessert points.)

Link: https://gamewright.com/product/Sushi-Go

The Write Life: You can’t do it alone

Writers are probably the most antisocial people around. After all, our ideal state is to be locked alone in a room all day, trying to convince imaginary people to do what we want them to do. Most days we’d rather read about other imaginary people than leave our homes to meet real people. If you’re a writer, you’re probably nodding in agreement at this point.

There is nothing more important to writers than community, though. In fact, I think building or joining a community is where the writing starts. I never would have become a published author if not for the university writing group I joined, which for the first time introduced me to editorial feedback, other perspectives on writing, revisions and writing to deadline. That writing group became some of my closest friends, and those friendships persist today even though we are scattered across the continent. (I swear they’re not all trying to avoid me.)

The value of finding like-minded people cannot be overstated. Did I say value? More like critical need. Without such a network, you are in a void when you start out, and you will be writing into the void. A community gives you an audience, gives you affirmation that what you are doing is worthwhile and necessary, gives you a path of development.

Of course, not everyone can find a local community. And there’s something to be said for joining online communities even if you do have a writing group that meets in person. Your writing community can never be too large. Or perhaps you need more than one community to fill all your needs. I contain multitudes and all that.

I have a local community in my area that has helped a great deal with improving my writing over the last few years. Hell, I likely wouldn’t have written anything without them. I was going through a hard time in my personal life, and writing would have been the last thing on my mind if not for my community. As it turned out, that writing group was what kept me sane and motivated during some crazy times. If not for the accountability of writing to hit the group’s deadlines, collaborating in some writing sprints, etc., I don’t know what would have happened.

We’ve mostly moved the group online to a dedicated Discord server but still meet in person once a month for games nights. And I’ve joined other groups to meet the needs they can’t fulfill — a different writing group for other projects, Codex and SFWA for writing and market chats, and a few private Patreon groups linked to magazines. All those communities help keep me immersed in a culture of inspiration and creation, which is half the battle right there when it comes to writing. And most of the battle when it comes to procrastination.

So what makes for a good community?

Make sure you find or create a community that actually helps you contribute to your development. That development can be different things at different stages of your life. It could simply be having readers and deadlines for accountability to keep you writing, or it could be beta readers to help polish your book for publication, or it could be agents who can connect you with markets. It could just be a group of writers talking different theories of writing. My writing group spent time studying Save the Cat, the hero’s journey and the heroine’s journey, and various Masterclasses.

Whatever it is that you need to become a better writer, you’ll find that a writing community will better help you achieve your goals. And hopefully keep you sane in the process! Well, as sane as a writer can be….

Behind the Screens: Author interview with Night Beats

I’m over at Night Beats talking about my Cross series of books (The Mona Lisa Sacrifice, The Dead Hamlets, The Apocalypse Ark).

Link: https://nightbeatseu.ca

The Write Life: Make your desk a happy space

Some time ago I was struggling to get any writing done and didn’t know how to get past it. My publishing career wasn’t going well, I had a number of personal issues that were disrupting my focus and writing felt like work rather than the thing that brought me joy. I was basically avoiding my desk because it wasn’t a happy space. The situation was unsustainable and I knew I had to rethink what I was doing. In short, I felt like almost every other writer.

I took a break to just read for a while, as one does in such moments, as reading may be the only acceptable form of procrastination. I happened to reread Atomic Habits by James Clear, and his thoughts on the importance of well-running systems suddenly resonated with me. Clear says goals are great for creating direction but ultimately unachievable if you don’t also have a good system for making progress. Every writer I know will see the wisdom in this.

“When you fall in love with the process rather than the product, you don’t have to wait to give yourself permission to be happy,” Clear says. “You can be satisfied anytime your system is running. And a system can be successful in many different forms, not just the one you first envision.”

I realized what I was lacking was a happiness system for my writing, which meant I wasn’t really able to achieve any of my goals because I couldn’t stick to the process properly. So I set about to change that, starting with my desk. The desk in my office was where I had been doing everything — my work for my day job, paying my bills, doomscrolling, checking my email and my writing. So it was a place of constantly conflicted feelings, with endless distractions to my focus. I decided to make it purely a creative space dedicated to my writing. Archaic perhaps, like buying a record player to listen to music, but sometimes there’s value in returning to the old ways. (Although I draw the line at chicken pox parties.)

First, I moved everything not related to my writing out of my office. I now do the work for my day job in a separate room, I keep up with the news on my phone rather than my writing computer, I don’t bother paying bills anymore, and so on.

Once I had cleared my desk of work, I redecorated it with things that made me happy to look at. I’ve long been a Dungeons & Dragons enthusiast (I’m a writer, remember?), so I framed some D&D postcards and put them on my desk. Just looking at them puts me in a good mood. I added a model of a Tintin rocket because Explorers on the Moon sparked my imagination as a child and I’ve never really grown up. My coffee mug coaster is a map from Lord of the Rings. My ReLit Award ring is always handy as a pick-me-up when I’m feeling down. I’m adding little things here and there that spark joy.

Now when I sit at my desk, I’m automatically put into a happy mood by the items on it. That makes me more willing to spend time at my desk, and the more time I spend there the more writing I get done. Sure, everyone else complains I’ve become a hermit — but I’m a happy, productive hermit!

So one of my most important pieces of advice to other writers is to create a happiness system — and start with a happy desk.